How This FAQ Helps You Move Faster
Most questions we receive fall into four areas: opening an account, funding it through a mobile wallet, requesting a withdrawal, and reaching our support team when something is unclear. We have written each answer the way we would explain it at the cashier desk — step by step, no filler. For deposits, the path always starts in your bKash, Nagad, or Rocket
app: open the app, send to the account number shown on the deposit screen, enter your transaction ID, and confirm. Withdrawals follow a verification step where the wallet number on your account must match the one you request payment to. Account access questions — like how to reset your password or update your mobile number — are handled through the account settings
panel or directly with support. Availability of all services depends on your local law and eligible region, so check that first if you are unsure. Where a question is not listed here, our support channel is open — details are in the support section below.
- bKash
- Nagad
- Rocket